Our service is now open and integrated with Pet Pharmacy Online Service!
If you need any help with Pet Pharmacy Ordering, please submit the feedback form and we will try our best to reply as soon as we can.
The Mall, Mid Valley SouthKey
TM-014, 3rd Floor Mezzanine, The Mall, Mid Valley Southkey, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor Darul Takzim, Malaysia
Contact number: +607 276 2872
Store Operating Hours:
1.00pm - 10.00pm
Closed on every Thursday
How to place an order with Pet Pharmacy?
Customers are required to provide a valid vet prescription under the Pharmacy Board of Malaysia guidelines. Please note that our Pharmacist is unable to dispense medications without a valid vet prescription.
Can I self-collect upon order confirmation?
Upon order confirmation, customer will have to complete payment via prepayment (TT or Bank Transfer) within 5 working days or the order request will be cancelled. Once the payment has been successfully verified, customer will be given 1-month to self collect at Mid Valley Southkey.
Please note that PLC will disposed of any uncollected order if customer did not collect within 1 month period.
Upon receipt of your order, our consultant will contact you on the order confirmation. In cases where stocks become unavailable, PLC reserves the right to reject, and/or limit the quantities ordered. Your order is not confirmed until you receive a confirmation from our consultant.
Order Cancellation Policy
Should any of our goods be unavailable after confirmation and payment of the purchase, we will refund the amount paid by the customer should he/she chooses to do so. Alternatively, we will wait for stock availability should the customer be willing to wait.
Refund & Exchange Policy
All items sold are strictly non-refundable and non-exchangeable.