This is because you have not activated your VIP card. You can do so here.
Please ensure the following:
1. Input only the 10 digits Registration code that appear on the top right hand corner of the card.
2. Input the VIP card as show on the bottom right of the card below the barcode in the following format: XXX-XXXXX (eg. 024-16344)
VIP card that are not activated after 1 year from the date of issuance will be invalidated.
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