The redemption vouchers approval process will take at least 1 working day. Your redeemed vouchers will be sent to your registered email and VIP Concierge App (under “My Wallet”) after approval.
The voucher is valid for use at any Pet Lovers Centre and The Pet Safari retail stores in Singapore only. (Not applicable for home delivery, veterinary services, pet tags, grooming services by Animal Arts Academy and US Doggie Bakery products.)
If you have yet to receive the redemption vouchers after 1 working day (exclude Sat/Sun, public holiday), you may contact us for further assistance.