I have lost my VIP card. How can I get it replaced?
You may visit any of our Pet Lovers Centre retail stores for the purchase of a new physical membership card. You may activate your membership card upon receiving the new physical card and register under the same mobile number so as to allow the existing points to be transferred over.
A replacement fee of S$6.00 will be chargeable for all lost cards.
We are unable to replace the card with the same VIP membership number as all of our membership card is unique.