I have lost my VIP card. How can I get it replaced? Report immediately to any of our retail outlets or contact our Customer Care Team. A replacement fee of S$6.00 will be chargeable for all lost cards. Articles in this section Can I transfer my existing Loyalty Points to a new card? How do I turn on Push Notification for the VIP Concierge App? Why I cannot use the VIP concierge app? What is OTP Code? How to download VIP Membership Concierge App? Membership Terms and Conditions What should I do when I apply for a new VIP membership card from Pet Lovers Centre retail store? I have lost my VIP card. How can I get it replaced? If my membership card has expired, will I be able to transfer my loyalty points to the new membership card?