I have lost my VIP card. How can I get it replaced? Customer Care May 25, 2018 08:14 Updated Follow No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1800-CARE4U2 (1800 227 3482) during office hours (Mon-Fri: 9:00am to 6:00pm). A replacement fee of S$6.00 will be chargeable for all lost cards. Related articles Can I use my NRIC/FIN card instead of my VIP Card? How to apply or renew my VIP membership? How long does my loyalty points last? Comments 0 comments Article is closed for comments.