I have lost my VIP card. How can I get it replaced? Customer Care May 25, 2018 08:14 Updated Follow No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1800-CARE4U2 (1800 227 3482) during office hours (Mon-Fri: 9:00am to 6:00pm). A replacement fee of S$6.00 will be chargeable for all lost cards. Related articles How do I enjoy VIP discount & earn loyalty points when I shop online? How to apply or renew my VIP membership? Will my points in the expired card be transferred to the new card? My VIP Card is expiring soon. Any renewal fee required? Comments 0 comments Article is closed for comments.