My VIP Card is expiring soon. Any renewal fee required?

Membership Fee

Sign up online to enjoy 1-Year Membership Benefits at only $7. No physical cards will be issued for online sign-ups.

Physical cards will only be issued for in-store sign-ups at any Pet Lovers Centre or The Pet Safari stores. A $1 surcharge will be applied to the membership fee for the issuance of the physical card in-store.

For renewal of VIP membership card online:
Step 1: Go to Online VIP Card Renewal page and enter your 10-digit Registration Code
Step 2: Check on the new expiry date of your VIP membership card shown and ensure that the email is correct so that you will be able to receive the e-receipt after the request has been submitted.
Step 3: Make payment with your credit/debit card for the renewal fee.
Step 4: You will receive a renewal confirmation email and e-receipt for your payment.
Step 5: Once the renewal has been confirmed, the loyalty points validity will be extended. (Do note that it only applies to membership renewal within 3 months after it has expired. Otherwise, the loyalty points will be forfeited).
 
For VIP membership card activation:
Step 1: Activate your VIP card through our website or via VIP Concierge App.
Step 2: You can follow the onscreen instructions: enter the VIP membership card, 10 digit registration code and your mobile number.
Step 3: A One-Time Pin (OTP) will be sent to your mobile phone via SMS.
Step 4: Complete the VIP membership card activation by filling in your personal particulars and click “submit”.
 
mceclip2.png
Was this article helpful?
0 out of 0 found this helpful

Articles in this section

Submit Request
Please complete this form and we’ll get back to you as soon as we can.
Find us on WhatsApp
If you prefer to message us via mobile communication, please feel free to drop us a text at +65 8875 4869!
Our helpline hours:
9:00am - 10:00pm Daily