If my membership card has expired, will I be able to transfer my loyalty points to the new membership card?
Yes, the points in the expired card will be transferred/extended automatically to the new VIP Membership card as long as the new VIP Membership card is activated using the SAME mobile number and renewed within 3 months after it has expired.
*Any unused or balance Loyalty Points will be forfeited if the VIP membership has expired for more than three (3) months. Please refer to VIP membership T&Cs
For membership related enquiry, you may contact us for further assistance.
Online Renewal
Note: Renewal should be done with the latest VIP Card to extend the loyalty points validity.
Step 1: Go to Online VIP Card Renewal page and submit the 10-digit Registration Code (on the top right hand corner of the card).
Step 2: Check the new expiry date of your VIP card shown and ensure the email is correct to receive the e-receipt before submitting the request.
Step 3: Make payment with your credit/debit card for the renewal fee.
Step 4: You will receive a renewal confirmation email and receipt for your payment.
Step 5: Keep the VIP Card for your next renewal.
