How to apply or renew my VIP membership?

Membership Fee

Sign up online to enjoy 1-Year Membership Benefits at only $7. No physical cards will be issued for online sign-ups.

Physical cards will only be issued for in-store sign-ups at any Pet Lovers Centre or The Pet Safari stores. A $1 surcharge will be applied to the membership fee for the issuance of the physical card in-store.

If you are an existing member holding a physical VIP membership card:

Option 1. Online Renewal (VIP membership that have expired within three (3) months)
Note: Renewal should be done with the latest VIP Card to extend the validity of loyalty points validity.
Step 1: Go to Online VIP Card Renewal page and submit the 10-digit Registration Code (on the top right
hand corner of the card).
Step 2: Check the new expiry date of your VIP card shown shown and ensure the email is correct to
receive the e-receipt before submitting the request.
Step 3: Make payment with your credit/debit card for the renewal fee.
Step 4: You will receive a renewal confirmation email and receipt for your payment.
Step 5: Keep the VIP Card for your next renewal.
 
If you are an existing member holding a physical VIP membership card:
Option 2. Online Renewal (VIP membership that have expired for more than three (3) months)
You can also sign up online for a VIP Membership here. (Only valid for first time sign-ups
or membership that has expired for more than three (3) months.) Your VIP Card is automatically activated
with the successful sign up of the VIP membership online.
 
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If you do not have any VIP membership card with us and you would like to:
Option 3. Purchase a new physical VIP membership card at any of our Pet Lovers Centre stores or The Pet Safari stores.
Visit any of our Pet Lovers Centre or The Pet Safari stores to purchase a VIP Membership card.
Step 1: Activate your VIP card on our website.
Step 2: Follow the onscreen instructions, enter the registration code and your mobile number.
Step 3: Enter the One-Time Pin (OTP) sent to your mobile phone via SMS.
Step 4: Complete the VIP Card activation by filling in your personal particulars and click “submit”.
Note: In order to submit, please tick and agree to our Privacy Policy.
 
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