I am a VIP member. Why can't I log in to my web/online account?

Please note that VIP membership is not the same as a web order account. To shop online and enjoy your VIP discounts and earn loyalty points, please register a web account and link your VIP membership. 

A guide on how to register a web account can be found here.

Step 1: Register account

To register for a web order account, you'd have to register for a web account and you could also link your VIP membership to enjoy further discounts. 

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Step 2: Activate your account

After you have successfully registered for the web order account, you would need to check your email inbox and click "Activate you account"

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Step 3: Login to web order account

If you are unable to log in to your web order account, please click the 'Forget your password?' link and enter your email address. An email will be sent to you to reset your password. 

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If you have a web account but did not link it during registration, please refer to our related page article on How do I link VIP Membership to Web Order Account?

Note: If you have a new email address and would like to get it updated, kindly contact us for further assistance.

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