Can I exchange my store purchase from another store?

For Pet Lovers Centre store purchases:

  • We accept exchange or return within 7 days from the date of purchase.
  • Original invoice/receipt has to be presented for the exchange/return.
  • The original product has to be in resalable condition with the original product packaging attached with its original price tags and labels.
  • Product(s) can be exchanged at any Pet Lovers Centre retail store subject to the availability of stocks. 
  • For products that were purchased for more than 7 days, you can contact us for further assistance.

For Home Delivery orders: 

If you have received any of the delivered items under the following conditions, kindly contact us for further assistance.

  • Defective items (e.g. damaged, faulty, size or colors different)
  • Wrong items

For more information on our Exchange and Return policy, you may refer to this article here, 

Pet Lovers Centre reserves the right to reject any exchange or return that does not fulfill any of the above-stated requirements.

Pet Lovers Centre reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.

Pet Lovers Centre shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

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