Please delete and re-install the VIP concierge app. and enter the 10 digits registration code found at the back of your VIP membership card, then click update. An OTP (one-time pin) will be sent to you and after you enter the OTP, you are able to login.
Articles in this section
- VIP Membership Terms & Conditions
- Can I transfer my existing Loyalty Points to a new card?
- How do I turn on Push Notification for the VIP Concierge App?
- Why I cannot use the VIP concierge app?
- Pet Bonus Form
- What is OTP Code?
- How to download VIP Membership Concierge App?
- What should I do when I apply for a new VIP membership card from Pet Lovers Centre retail store?
- I have lost my VIP card. How can I get it replaced?
- If my membership card has expired, will I be able to transfer my loyalty points to the new membership card?
