I haven't received my order. How do I track my order?

From the website:

On the top bar on the top of the site, click “Track Orders”

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From the “In Transit” Email:
Click “here” to access the track my order page

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For users who are not logged into their web accounts or checked out as a guest:
If you are not logged in to your web account, key in the email address and the order number (6
digits) based on your order, and click Track Order

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For users who are logged into their web accounts:
If you are logged in to your web account, the system will show your latest 3 purchases. Simply select the order you wish to track the status of.

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Alternatively, please contact us through our live chat for a more immediate response. Our Delivery Service friendly agents are available at the following hours:
Mon - Fri: 9am - 6pm (SGT)

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