I haven't received my order. What should I do?

We're so sorry if you're experiencing this. If you have the order number from your confirmation email, you may click on this link (https://trackmyorder.petloverscentre.com/TrackOrder.aspx) to track your order.

Alternatively, please contact us through our live chat for a more immediate response. Our Delivery Service friendly agents are available at the following hours:
Mon - Fri: 9am - 6pm (SGT)
Sat: 9am - 12pm (SGT)

Otherwise, please call us at 1800-PETFOOD (1800-738 3663) or complete this form and we’ll get back to you within 3 working days or as soon as we can.