You may change your delivery order if your order status in this tracking link shows that it has not been packed, or if your order has not been fulfilled.
Contact us through our live chat for a more immediate response. Our Delivery Service friendly agents are available at the following hours:
Mon - Fri: 9am - 6pm (SGT)
Sat: 9am - 12pm (SGT)
Alternatively, you may call us at 1800-PETFOOD (1800-738 3663) or complete this form and we’ll get back to you within 3 working days or as soon as we can.
Pet Lovers Centre reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honor any price discrepancy is solely at Kohepets discretion and its decision shall be final.
The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer’r continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.
All Products are subject to availability. In the event one or more Products in an order are unavailable, Pet Lovers Centre reserves the right to proceed with the remaining order or to cancel the order and adjust the final bill accordingly. No replacement or subsequent deliveries will be made for the unavailable Product(s).