In the event, I'm not at home to collect the order, what should I do?

If you are not at home to collect the item, do not fret, please try to be available at the specified delivery date and time or have someone home to receive it. In the event that no one is present to receive the delivery, we will contact you to request for further instructions on how to proceed.

Alternatively, please contact us through our live chat for a more immediate response. Our Delivery Service friendly agents are available at the following hours:
Mon - Fri: 9am - 6pm (SGT)
Sat: 9am - 12pm (SGT)

Otherwise, please call us at 1800-PETFOOD (1800-738 3663) or complete this form and we’ll get back to you within 3 working days or as soon as we can.