If you have placed an order with Shopee, you may raise the Return/Return for your order with them directly. Kindly follow the steps below before submitting your return/refund request and Shopee will liaise with you accordingly.
Alternatively, you may also wish to refer to the following articles for more information with Shopee:
- Shopee "Contact Us" Support
- Refunds and Return Policy
- What should I do if I want to apply for a refund/return request?
Step 1: Click on "Me" and tap on "To Receive" to search for your order
Step 2: Tap on the order that you want to apply for a refund/return request
Step 3: Tap on "Return/Refund"
Step 4: Choose the items that you want to request a return/refund. Provide the necessary details and documents and then tap on "Submit"