Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met:
- Item delivered is defective (you’d have to return the item for a refund)
- Wrong item is delivered (you’d have to return the item for a refund)
- Missing item in order
No exchanges are allowed.
You may raise the Refund/Return request for your order with Lazada directly. Kindly follow the steps below before submitting your return/refund request and Lazada will liaise with you accordingly.
Step 1: Click on ”View All Order” to search for your order
Step 2: Select the order that you wish to return
Step 3: Click on the “Return Request” button to initiate the request with Lazada
Alternatively, you may also wish to refer to the following articles for more information with Lazada.