Can I exchange my product?

For item purchases at our Retail Store (not Home Delivery or Online Orders):

  • For items purchased at the Retail Store may be exchanged/return within 7 days from the date of purchase.
  • Original invoice/receipt must be presented for the exchange/return.
  • The original product has to be in resalable condition with the original product packaging attached with its original price tags and labels.
  • Product(s) can be exchanged at any Pet Lovers Centre retail store subject to the availability of stocks. 
  • For items that were purchased for more than 7 days, kindly contact us for further assistance.

For item purchases with Home Delivery request and Online Orders

If you have received any of the delivered items under the following conditions, kindly contact us for further assistance,

  • For defective items received with condition such as damaged, faulty, bugs infestation, size/colors different or wrong items.
  • The item has to be returned within seven (7) days from the date of purchase / delivery. A $10 service fee will be applied for our friendly courier delivery to collect your item(s) for return from your home.

For more information on our Exchange and Return policy, you may refer to this article here, 

Pet Lovers Centre reserves the right to reject any exchange or return that does not fulfill any of the above-stated requirements.

Pet Lovers Centre reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.

Pet Lovers Centre shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

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