Where can I find your exchange and refund policy?

Pet Lovers Centre reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.

Pet Lovers Centre shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

If your purchase is still within the 7 days exchange policy, please visit any of our retail stores for exchange.

Please visit this page for more information about our exchange policy: https://www.petloverscentre.com/return-exchange-policy