I've been to many PLC stores across the Island and all of them have been a pleasure. Unfortunately, my visit to this outlet has been rather dissapointing. Particularly due to a certain staff member(Staff A). From the moment i entered the store up to the point I was ready to make payment, staff A has been serving the same customer. I waited in queue for almost 10 minutes. I received a couple unwanted glares from the customer and Staff A which made me rather uncomfortable as well...From my understanding, there were some Issues with the 'member application' system so staff A decided to complete the application on their phone. Staff B then decided to put Staff A's customer on hold and serve the other customers. Staff A was rather rude and told Staff B " you sure? Later u scan everything again" (the exact words), Which I found rather rude. Would like to applaud Staff B for taking the initiative to provide better Customer Service, Staff B even apologised for the delay and ensured my check out process was rather quick. Staff A did not even bother to say and single word and even crowded around the exit making it hard to leave. Working in a retail line myself, I feel that this is not the way to treat customers nor other staff members. Hope the staff will take this feedback as a constructive criticism and work towards treating customers and other staff member better.
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