Order & Delivery
- How do I place an online order?
- I received an incorrect order delivery, what should I do?
- How to report a damaged product delivery?
- I had a missing or damaged delivery item, what should I do?
- Can I ship orders to overseas or internationally?
- How do I place my order for Click & Collect?
- Can I still collect my Click & Collect order if I had deleted the email, or forgotten to bring the printed copy of the email?
- Which stores are available for Click & Collect
- Can someone collect Click & Collect on my behalf?
- Is Click & Collect free?
- Why are Click & Collect orders not picked from store but delivered from the warehouse?
- Are all items online available for Click & Collect?
- Facebook Live orders
- Home Delivery Support
- Do you have a morning delivery slot?
- I received an 'Application Error' message when I checkout. Is my order captured?
- Do you offer Same Day delivery/shipping?
- Do you accept Cash On Delivery (COD)?
- I’m having problems browsing / ordering through your website. What can I do?
- What if the item I ordered is Out Of Stock or unavailable?
- What should I do if I have a problem with some items delivered?
- What happened if I received damaged or missing items?
- I would like to change my recent online order, how can I do that?
- I live in Malaysia but would love to purchase some of your products. What can I do?
- I’m from another country but will be visiting Singapore. How could I purchase your products?
- What is the usual product expiry date?
- What are the delivery options that Pet Lover Centre offers?
- In the event, I'm not at home to collect the order, what should I do?
- I haven't received my order. What should I do?
- Can I change my delivery address?