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    Customer Service Home Delivery 

    Please contact us via our touchpoints provided above or submit your request through the Request Form. 

    Our operating hours are from 9:30am to 9:30pm on Mondays through Fridays, and from 12pm to 8pm on Weekends and Public Holidays.

    Please visit the Track My Order or Order Enquiry Form for assistance.

    Our operating hours are from 8:00am to 4:00pm, Monday through Friday, and from 9:30am to 12:30pm on Saturdays. Please note that we are closed on public holidays.

  • For more information on our Store Location, Operating Hours, and Contact Details, please refer to this page. Please note that we only accept cash payments 20 minutes before our closing time or later. 

    For information about our NTUC Fairprice Express Store, please refer to Where are your stores located at NTUC Fairprice? Please note that VIP Membership privileges do not apply for Pet Lovers Centre Express stores.

    For Far East Flora HQ PLC store, please note that only guide dogs will be allowed in the building. Alternatively, please refer to this article for more information: Can we bring our pets along to Far East Flora HQ PLC store?

Online Account

  • Where do I log into my web account?
  • What do I enjoy with an online/web account?

Payment

  • How can I make payment online?
  • My credit card details are not accepted. What’s wrong?

VIP Membership

  • How long does it take for points to be credited to my account after making a purchase?

Order & Delivery

  • Wholesale Discounts and Bulk Orders
  • Why is my delivery late?
  • How do I get a quotation pricing for the items I want to purchase?
  • Home Delivery Support
  • How can I select my items to be repacked?
  • Why am I receiving a Reorder Reminder?

General Enquiries

  • Store Location, Operating Hours and Contact Details

Tips and Trivia

  • Pet Transport & Taxi Services
  • Guide to Pet Insurance in Singapore
  • Pet Lovers Centre Pets Magazine

More Resources

Pet Care Services
Your pets are more than just adorable creatures; they are great companions that bring you joy, laughter and lots of love. Hence, they deserve to have the best things the world (and Pet Lovers Centre) has to offer!
Pet Health
Are you looking for answers to pet care-related questions or seeking advice on wellbeing of your pets? Our Pet Health Services will provide pet parents with a wealth of health, behaviour and medical information.
Pet Blog
This is where you can find the best product recommendations, the trendiest pet-friendly places to visit and informative pet care guides. Stay updated with the latest pet events in Singapore and join us as we interview celebrities to learn more about their lives with fur kids!
Pets Magazine
Read past issues of Pets magazines and also, our former PetLovers Magazine (last issue: June 2019) for all topics related to pets.
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