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Mark your calendar as we celebrate this festive season! For more information, please refer to this page.
- On the eve of Chinese New Year (28 Jan 2025), all retail stores are open from 10.30am to 3pm, while Pet Safari stores will be open from 10am to 3pm.
- Selected retail stores are open from 11am to 8pm on the first and second day of Chinese New Year.
- All grooming centers, hotlines, and International Headquarters will be closed on 29 and 30 January 2025.
- Normal operations will resume on 31 January 2025.
- For other customer services support, please contact us here or via our Whatsapp Business account at (+65 8875 4869).
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Get The Support You Need In the Way You Prefer
Customer Service Home Delivery Please contact us via our touchpoints provided above or submit your request through the Request Form.
Our operating hours are from 9:30am to 9:30pm on Mondays through Fridays, and from 12:30pm to 9:30pm on Weekends and Public Holidays.
Please visit the Track My Order or Order Enquiry Form for assistance.
Our operating hours are from 8:00am to 4:00pm, Monday through Friday, and from 9:30am to 12:30pm on Saturdays. Please note that we are closed on public holidays.
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For more information on our Store Location, Operating Hours, and Contact Details, please refer to this page. Please note that we only accept cash payments 20 minutes before our closing time or later.
For information about our NTUC Fairprice Express Store, please refer to Where are your stores located at NTUC Fairprice? Please note that VIP Membership privileges do not apply for Pet Lovers Centre Express stores.
For Far East Flora HQ PLC store, please note that only guide dogs will be allowed in the building. Alternatively, please refer to this article for more information: Can we bring our pets along to Far East Flora HQ PLC store?