Help Centre Category
VIP membership
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It is my birthday month and do I enjoy special discount for my purchases?
What is the expiry date of my redemption voucher and its Terms and Conditions?
How do I redeem my VIP Membership loyalty points?
I did not receive OTP to activate VIP Membership Card
I did not receive OTP. What should I do?
What is OTP Code?
Online Account
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Why I did not receive my activation link for my online account?
I did not receive an email with my activation link. What should I do?
What do I enjoy with an online/web account?
I can't log in to my web/online order account. What should I do?
How do I update my email address for my web account?
How do I link VIP Membership to Web Order Account?
Payment
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How can I make payment online?
How do I pay with Google Pay?
How to save/remove credit cards in online web account?
My credit card details are not accepted. What’s wrong?
Does Pet Lovers Centre store my credit card details when I make a purchase?
How secure is my payment details?
Order & Delivery
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Can I order through phone?
I want to change my delivery address.
How to clear the shopping cart?
How do I delete items from my cart?
Do you sell pet name tag?
Can I deliver to overseas?
General Enquiries
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2022 Chinese New Year Opening Hours
Introducing Pet Care Telehealth Consultation Service from PLC
Introducing Pet Care Consultant (PCC)
Store Location, Operating Hours and Contact Details
How do I book a Pet Grooming Appointment online?
Contact us
Tips and Trivia
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Pet Lovers Centre Pets Magazine
Expert Tips: Owning a Pug in Singapore
Why Do Dogs Tilt Their Heads?
25 Exotic Pets in Singapore Based on AVS Regulations
Popular Dog Instagram Accounts in Singapore
Guide to Dating for Animal Lovers in Singapore