Help Centre Category
VIP membership
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How do I enjoy Birthday benefits/discounts for online web order and home delivery?
VIP Membership Birthday Month Benefits/Discount
Membership Terms and Conditions
What should I do when I apply a new VIP membership card from Pet Lovers Centre store?
How do I sign up/renew my membership with Pet Lovers Centre?
How to update VIP Membership particulars?
My Account
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I did not receive an email with my activation link. What should I do?
What do I enjoy with an online account?
I can't log in to my web order account. What should I do?
How do I update my email address for my web account?
I already have a web account. How do I link my VIP membership?
How do I make a reorder of my past purchases quickly?
Payment
Order & Delivery
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How do I place my order for Click & Collect?
Can I still collect my Click & Collect order if I had deleted the email, or forgotten to bring the printed copy of the email?
Which stores are available for Click & Collect
Can someone collect Click & Collect on my behalf?
Is Click & Collect free?
Why are Click & Collect orders not picked from store but delivered from the warehouse?
General Enquiries
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Join our Team! Career with Pet Lovers Centre
How do I book a Pet Grooming Appointment online?
2021 Chinese New Year Pet Grooming Appointment Slots Availability
Contact us
How do I shop online?
How do I track my order status with Lazada?