Help Centre Category

Online Account

Where do I log into my web account? Why I did not receive my activation link for my online account? I did not receive an email with my activation link. What should I do? What do I enjoy with an online/web account? I can't log in to my web/online order account. What should I do? How do I update my email address for my web account?

Payment

How can I make payment online? How do I pay with Google Pay? How to save/remove credit cards in online web account? My credit card details are not accepted. What’s wrong? Does Pet Lovers Centre store my credit card details when I make a purchase? How secure is my payment details?

VIP Membership

• Activate VIP Card
• Membership Sign Up/Renew
• Benefits
• Update Personal Details
• Check Points
• Redeem Points
• Other Frequently Asked Question

How long does it take for points to be credited to my account after making a purchase? What is the membership app?

Order & Delivery

• Change & Cancellation
• Click & Collect
• Payment
• Delivery
• Order

How do I get a quotation pricing for the items I want to purchase? Home Delivery Support How can I select my items to be repacked? Why am I receiving a Reorder Reminder?

General Enquiries

• Animals in store
• Collaboration, Supplier & Franchise
• Customer Service Support
• Career, Sponsorship & Study Award
• Exchange & Return
• FoodPanda, GrabMart, Lazada, Shopee
• Pet Grooming & Boarding
• Product Recommendations

Pet Bonus Form Do you sell gift card or gift voucher? Where are your stores located at NTUC Fairprice? Do you carry the full range at Pet Lovers Centre Express?

Tips and Trivia

• Dogs
• Cats
• Birds
• Small Animals
• Reptiles
• Pet Blog

Pet Taxi Services in Singapore Guide to Pet Insurance in Singapore Pet Lovers Centre Pets Magazine