Help Centre Category
VIP membership
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What is the membership app?
How to download VIP Membership Concierge App?
How do I enjoy Birthday benefits/discounts for online web order and home delivery?
VIP Membership Birthday Month Benefits and Discount
Membership Terms and Conditions
What should I do when I apply a new VIP membership card from Pet Lovers Centre store?
My Account
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I did not receive an email with my activation link. What should I do?
What do I enjoy with an online/web account?
I can't log in to my web order account. What should I do?
How do I update my email address for my web account?
How do I link VIP Membership to Web Order Account?
How do I register for a web order account?
Payment
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How can I make payment online?
How do I pay with Google Pay?
How to save/remove credit cards in online web account?
My credit card details are not accepted. What’s wrong?
Does Pet Lovers Centre store my credit card details when I make a purchase?
How secure is my payment details?
Order & Delivery
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How do I place an online order?
I received an incorrect order delivery, what should I do?
How to report a damaged product delivery?
I had a missing or damaged delivery item, what should I do?
Can I ship orders to overseas or internationally?
How do I place my order for Click & Collect?
General Enquiries
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Introducing Pet Care Consultant (PCC)
How do I book a Pet Grooming Appointment online?
Contact us
Why is the website slow, page hang and not loading?
Where can I search for Cat Litter?
How do I search for Dog Food and Treats?