Help Centre Category

VIP membership

How do I enjoy Birthday benefits/discounts for online web order and home delivery? VIP Membership Birthday Month Benefits/Discount Membership Terms and Conditions What should I do when I apply a new VIP membership card from Pet Lovers Centre store? How do I sign up/renew my membership with Pet Lovers Centre? How to update VIP Membership particulars?

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My Account

I did not receive an email with my activation link. What should I do? What do I enjoy with an online account? I can't log in to my web order account. What should I do? How do I update my email address for my web account? I already have a web account. How do I link my VIP membership? How do I make a reorder of my past purchases quickly?

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Payment

My credit card details are not accepted. What’s wrong? Does Pet Lovers Centre store my credit card details when I make a purchase? How secure is my payment details? Which payment methods can I use at Pet Lovers Centre?

Order & Delivery

How do I place my order for Click & Collect? Can I still collect my Click & Collect order if I had deleted the email, or forgotten to bring the printed copy of the email? Which stores are available for Click & Collect Can someone collect Click & Collect on my behalf? Is Click & Collect free? Why are Click & Collect orders not picked from store but delivered from the warehouse?

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General Enquiries

Join our Team! Career with Pet Lovers Centre How do I book a Pet Grooming Appointment online? 2021 Chinese New Year Pet Grooming Appointment Slots Availability Contact us How do I shop online? How do I track my order status with Lazada?

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