Help Centre Category

VIP membership

I am a VIP member. Why can't I log in to my account? How do I enjoy VIP discount & earn loyalty points when I shop online? How do I sign up/renew my membership with Pet Lovers Centre? How to update VIP Membership particulars? I have already have a web account. How do I link my VIP membership? How do I enjoy VIP discount & earn loyalty points when I shop online?

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My Account

I did not receive an email with my activation link. What should I do? What do I enjoy with an online account? I can't log in to my account. What should I do? How do I update my email address for my web account? I already have a web account. How do I link my VIP membership? How do I make a reorder of my past purchases quickly?

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Payment

My credit card details are not accepted. What’s wrong? Does Pet Lovers Centre store my credit card details when I make a purchase? How secure is my payment details? Which payment methods can I use at Pet Lovers Centre? Does Pet Lovers Centre store my credit card details when I make a purchase?

Order & Delivery

I received an 'Application Error' message when I checkout. Is my order captured? Do you offer Same Day delivery? Do you accept Cash On Delivery (COD)? I’m having problems browsing / ordering through your website. What can I do? What if the item I ordered is Out Of Stock or unavailable? What should I do if I have a problem with some items delivered?

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General Enquiries

Covid-19 related FAQs How can I provide feedback about a product / service? Food Safety & Storage How do I shop online? What is your contact phone number? Do you carry the full range at Pet Lovers Centre Express?

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