How long does it take to process my voucher redemption request?

It takes 1 working day to process your voucher redemption request. The vouchers will be sent to your
registered email address and displayed in your VIP Concierge App (under “My Wallet”). Voucher is valid
for use at any Pet Lovers Centre and The Pet Safari retail stores in Singapore.

If you have yet to receive the redemption vouchers after 1 working day (exclude Sat/Sun, public holiday), you may contact us for further assistance.

Please note our website does not support the use of e-vouchers for online purchases.

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