In the unlikely event that there is a problem, you will need to let us know within 7 days of the delivery of the order by contacting us. Please visit the Track My Order or Order Enquiry Form for assistance.
Our operating hours are from 8:00am to 4:00pm, Monday through Friday, and from 9:30am to 12:30pm on Saturdays. Please note that we are closed on public holidays.
Our exchange policy is 7 days. Pet clothing's, pee pad, litter box, and live plants are strictly non-exchangeable due to hygiene purpose.
Please visit this page for more information about our Return/Exchange Policy: https://www.petloverscentre.com/return-exchange-policy
We will exchange the product if:
- it was delivered in a damaged condition or is past its expiry date
- it has a manufacturer’s defect
- the wrong product was delivered
What do I need to do for a exchange?
For an exchange to occur, all goods to be exchanged must be:
- returned unused and in its original packaging and condition
- accompanied by the order confirmation, with order reference number, as proof of purchase from Pet Lovers Centre
- if the above conditions are met, we will arrange to collect the goods to be exchanged and send a replacement at the earliest available time or you may make arrangement with us to exchange at our retail store.
Pet Lovers Centre reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.
Pet Lovers Centre shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.